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Global Roaming Help Guide

iPass Customized Microsoft Connection Manager, V1.2 User Guide 
The iPass Customized Microsoft Connection Manager (iPass MCM) is the primary iPass client dialer.  

System Requirements 
Your system must have the following:  

  • Windows 95/98 or Windows NT 4.0 with Service Pack 3 or later 
  • Dial-Up Networking 
Most Windows 95/98/NT 4.0 come with these features. Refer to your Microsoft documentation for more information.  

Procedure 1 : Download the iPass MCM 
To begin, download the iPass MCM from your company intranet or ISP web site.  

Procedure 2 : Installation 
To install:  

  1. Double-click the executable file.

    2. The installation process begins.  
  2. Follow the directions on the screen. 
Procedure 3 : How to Use The iPass MCM 
To use the iPass MCM:  
  1. Double-click the desktop icon. 
  2. In the User name: field, enter: username@domain.com.

    3. An example of a user name and domain is joeuser@example.net where the user name is joeuser and the domain is example.net. (The domain name is typically the name of your ISP or company and is usually the part of your e-mail address after the @ sign.) You must include the @domain to invoke the iPass service.  
  3. If presented, leave the Domain field blank. 
  4. Click Properties.

    5. The Connections Settings window appears.  
  5. In the Connect Using dialog entry, select the correct modem.

    6. Note: If you only have one modem, it is shown as default.  
  6. Click Phone Book for the primary phone number.

    7. The Phone Book window appears.  
  7. Select the country and region you are dialing from, and the access number. 
  8. Click OK.

    9. The Phone Book window closes. 
Verify the Dial Properties are correct:  
  1. Click the Dialing Rules button.

    2. The Dial Properties window appears.  
  2. Fill in the appropriate location information for where you are dialing from as well as any necessary dial strings (i.e. accessing an outside line from a hotel, etc). 
  3. Click OK.

    4. The Dial Properties window closes.  
  4. Click OK on the Connection Properties window.

    5. The window closes. 
To connect.  
  1. On the main connection screen, enter your password. 
  2. Click Connect. 
Once authentication is achieved, a connection icon (iPass logo) appears in the bottom right corner of the Windows Taskbar. Select and right-click this icon for viewing connection information and disconnecting the connection.  

Upgrading the iPass MCM Phone Book 
If your service profile has the functionality built into it, newer versions of the iPass phone book are updated automatically via the dynamic phone book updates.  

Uninstalling the iPass MCM 
To uninstall the iPass MCM, right click the desktop icon and select Delete.  

Troubleshooting 
If you have problems, please check the following:  

  • Modem is connected and plugged in. 
  • Phone line is connected to your modem. 
  • Dial-up Networking is installed 
  • Dial-up Scripting is installed 
  • Dial properties are filled out correctly (i.e., it shows the correct location you are dialing from). 
If you can not connect from your hotel room, verify that you may or may not need to enter a special prefix such as 8 or 9.  

iPass often works with many service providers in major business centers in the event one service provider suffers a temporary outage. If you have already successfully in using the iPass service and you are having trouble connecting through a particular access point, check to see if there is an alternative number to use.  

The Connection Manager is a product of Microsoft Corporation.  


Here are answers to some frequently asked questions. If you require technical support while roaming, please call: 504-566-1055 or e-mail: admin@netsys.hn
Q  I am having difficulty connecting to the number I have selected. 
A  Should you encounter problems connecting to an access number, try an alternate number within the region you are traveling. If you can connect sucessfully to another number it may indicate the initial access number or site is temporarily unavailable. Make sure that you are dialing the required prefixes and local dial code for the region. (Many hotels require that you dial a number to get an outside line.) If you are unable to connect to other access numbers this may indicate that your modem is not well chonnect to the phoneline or that you have a modem compatability problem. Consult technical support or your modem manufacturer. 
Q  I can't hear a modem sound on the other end of the line. 
A  Check to see if your modem is turned on and attached correctly to your computer and the phone system. Also, check if the phone system is digital. If it is you will need to have a special adapter to connect. An alternative is to request access to a fax line since they must be analogue to function. Check for pulse or tone dialing to ensure you select the appropriate option in your software. You can also call the modem number with your handset to ensure that it is a modem line. If the access number is incorrectly published, please advise technical support. 
Q  I keep getting a message telling me that I am using an incorrect password. 
A  This is a generic message in your connection software that can indicate that you are using an incorrect login/password (you must use the same password that you use at your home Internet service provider to connect remotely). Don't forget to add @netsys.hn after your user name. If difficulties continue, consult us to ensure your account is active and that you are using the correct user name and password. 
Q  I get a busy signal when dialing into an access number while I'm roaming. 
A  Occasionally there are times when an access point will be busy. The iPass roaming service often solves this problem by offering many access point options in the same calling area. If this is not an option, wait a few minutes and try connecting again. 
Q  My World Wide Web (WWW) access is really slow. 
A  If your access to the World Wide Web is slow, it may be due to one of the following:  
  1. Slow Network Response

    2. A noisy telephone line often causes slow transmission speed; this is often the case in hotels. This can cause modems to work at a slower baud rate than their top speed because the modem has to correct for data errors. Most iPass access numbers support connections of at least 28,800bps but can be hindered by the telecommunications network in the specific country.  
      
  2. Proxy Servers

    3. Proxy Servers are used by many ISPs that speed up WWW access (they operate like a huge memory of web pages so that popular sites are served from a local source instead of using overseas bandwidth). If your browser is set to use these, you need to disable this until you are accessing your account again from your home ISP. 
Q  My connection occasionally gets dropped or hung in the middle of my session. 
A  This could be a result of line noise. Your line might drop out unexpectedly if the country you are visiting has a poor telecommunications system or the line you are trying to connect to has audible interference. In this case you will need to disconnect and redial in through the access number.  
 
 
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